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Shared Services and BPO in The Philippines As part of its Shared Services series, SSON is proud to announce the return of Shared Services & BPO in The Philippines taking place in Manila in November
An Evolution in Service Delivery
The next phase of shared services and BPO in the Philippines is on the rise and has evolved beyond the traditional scope of process-driven activities. As organizations are searching for ways to become more agile and respond to rapidly changing market conditions – they look to their SSOs as critical in achieving this goal.
Whether your SSO is evaluating the benefits of technology to achieve the next set of KPIs or aligning processes to increase flexibility and become a more agile business, the 2nd Annual Shared Services & BPO in the Philippines will showcase the success stories and real-life case studies that will give you the keys to achieving the next phase of service delivery in your organization.
Whats New in 2011
- 100% brand new speakers with fresh and exciting insights
- 3 Site tours to leading captive centers in Manila
- Break out sessions: Maximise your opportunity to tap into peer knowledge
Hot Fact!
We recently conducted a survey and one of the findings was that:
World Class Strategy
Set the benchmark amongst your peers and embark on your SSO excellence journey with 20+ speakers showcasing:
- Techniques to reduce error rates and improve quality of processes to reduce costs throughout
- Implementing process improvement methodologies in BPOs and captive centres: What is best practice and how can you start doing it?
- Ramping up to the next phase of service delivery: Expanding scope and increasing the delivery of high value services
- Strategies to source, train, sustain and retain high performers
- Strengthening vendor management skills and evaluating near and long term advantages/disadvantages of outsourcing